π€ About Our AI Assistant
Our AI-powered Telegram assistant uses cutting-edge technology to provide you with personalized moving advice and instant price calculations. This privacy policy transparently explains how we protect your data.
1. Technical Overview
System Architecture:
β’ Telegram Bot API Integration
β’ Google Gemini AI for natural language processing
β’ SQLite database for conversation history
β’ End-to-end encryption
β’ German server locations
2. Collected Data and Purpose of Use
2.1 Technical Data
- Telegram User ID: To identify your conversation
- Username: For personalized communication
- Timestamp: To track interactions
- Language: For multilingual support (Automatic detection)
2.2 Conversation Data
- Message history: For context-based responses
- Project details: Moving size, number of rooms, distances
- Price inquiries: For automatic cost calculations
- Contact information: Only with your explicit consent
2.3 Purposes of Use
- Personalized moving consultation and quote creation
- Automatic price calculations based on our price database
- Multilingual customer service (German, English, Arabic, etc.)
- Quality assurance and continuous improvement
- Fraud prevention and abuse detection
3. Data Processing and Storage
π Encryption & Security
All data is encrypted throughout:
- Transport encryption (TLS 1.3)
- Data-at-rest encryption (AES-256)
- Separate storage of identification and content data
- Regular security audits
3.1 Storage Duration
- Conversation history: Maximum 12 months
- User profiles: 24 months after last activity
- Backup data: 30 days (Encrypted)
- Analytics data: Fully anonymized after 3 months
3.2 Data Location
All servers are located in Germany and subject to GDPR. No data is processed or stored outside the EU.
4. AI-Specific Data Protection Measures
β οΈ Important Note on AI Processing
Our AI system (Google Gemini) processes messages to generate responses. In this process:
- No personal data is permanently stored at Google
- All requests are automatically deleted after 30 days
- No data is used for AI training
- Strict data usage restrictions are followed
4.1 Language Processing
- Automatic language recognition for multilingual support
- Local processing of sensitive information
- Anonymization before complex AI analysis
5. Data Sharing and Access
Principle: Minimal data sharing
5.1 Internal Access Permissions
- AI System: Only for response generation
- SHAWO Employees: Only for service improvement
- Administrators: Only for technical maintenance
5.2 External Service Providers
- Telegram: Platform operator (Message transmission)
- Google Cloud: AI processing (GDPR-compliant)
- German hosting providers: Server infrastructure
π« No Data Sharing with Third Parties
We do NOT share personal data with marketing companies, data brokers, or other third parties. Your data remains safe with us.
6. Your Rights (GDPR)
π Overview of Your Rights
6.1 Right to Information
You have the right at any time to:
- Free information about stored personal data
- Information about processing purposes and recipients
- Copy of all data concerning you
6.2 Rights to Correction and Deletion
- Correction: Correction of incorrect data
- Deletion: Complete removal of your data
- Restriction: Temporary blocking of processing
- Objection: Against certain processing forms
6.3 Data Portability
You receive your data in a structured, common, and machine-readable format.
7. Special Features & Data Protection
7.1 Automatic Price Calculation
- Local processing in our price database
- No sharing of price details with external systems
- Transparent breakdown of all cost items
7.2 Multilingual Processing
- Automatic language recognition without personal profiling
- Local processing of language preferences
- No external language profile services
7.3 Conversation Storage
- Limited retention for service quality
- Separate storage of identity and content
- Automatic deletion of old conversations
8.1 Right to Complain
You have the right to lodge a complaint with a supervisory authority, particularly in the member state of your residence, place of work, or place of the alleged infringement.
9. Changes to This Policy
We reserve the right to adapt this privacy policy to reflect changed legal situations or changes to the service and data processing.
π Notification of Changes
Significant changes will be notified to you via the bot. The current version is always available at this URL.
Last updated: January 1, 2025
Version: 2.0 - AI Assistant specific
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