Frequently Asked Questions

We recommend booking moves at least 2-4 weeks in advance, especially during the peak moving months (May-September). For last-minute moves, we often have capacity available at short notice.

Our standard moving price includes:

• Professional moving team
• Moving vehicle with sufficient space
• Furniture disassembly and assembly
• Transport insurance
• All necessary moving equipment

Additional services like packing materials or special transport can be optionally added.

Yes, we transport all types of bulky furniture such as:

• Grand pianos and upright pianos
• Large cabinets and sideboards
• Sports equipment and fitness machines
• Antique furniture pieces
• Garden furniture and equipment

For particularly valuable or delicate items, we offer special packaging.

Yes, we offer comprehensive renovation services:

• Painting work: Painting, wallpapering, varnishing
• Renovations: Complete room renovations
• Floor work: Laying laminate, parquet, carpet
• Light construction: Drywall, plasterboard walls
• Clearance: Complete apartment clearances

Combine moving and renovation for a smooth process!

Our prices are based on the following factors:

• Time required: From €45 per hour (2-person team)
• Moving distance: Within Berlin included
• Furniture quantity: Estimated moving duration
• Additional services: Packing, assembly, etc.

You'll receive a transparent fixed-price quote in advance with no hidden costs.

We accept the following payment methods:

• Cash payment (on site)
• Bank transfer
• PayPal
• Credit card

You'll receive the invoice directly after completion of the move.

No! We place great value on transparency. All costs are discussed in advance and recorded in the quote. There are no hidden fees for:

• Parking fees (within Berlin)
• Provision of standard packing materials
• Normal furniture assembly
• Transport insurance

Yes, we offer free and non-binding cost estimates:

• Online: Via our AI assistant in a few minutes
• On site: Personal inspection and consultation
• Via video: Virtual walkthrough via WhatsApp/Telegram
• By phone: Quick assessment over the phone

All quotes are transparent and include all items.

Our proven moving process:

1. Free consultation: By phone, WhatsApp or on site
2. Detailed planning: Joint discussion of all details
3. Move preparation: We support with organization
4. Moving day: Team arrives punctually
5. Quality control: Final discussion and handover

Yes, we offer flexible moving solutions:

• Complete move: We take care of everything
• Partial move: Only specific furniture or rooms
• Furniture transport: Individual furniture pieces
• Last-minute move: Short-term support
• Business move: Office and commercial spaces

Simply tell us what you need - we'll find the right solution!

Your furniture is in safe hands with us. However:

• All transports are insured
• We work with the utmost care
• In rare cases of damage, we settle immediately
• Transparent damage management

In over 98% of all moves, there are no damages.

Yes, we offer flexible appointments:

• Weekdays: Monday to Friday
• Weekend: Saturday and Sunday
• Holidays: Possible by arrangement
• Early morning/evening: Flexible times available

Surcharges may apply for weekend and holiday appointments.

Our AI Assistant with Google Gemini AI technology offers:

• 24/7 availability: Always there for you
• 20+ languages: Complete multilingual support
• Real-time price calculation: Instant cost estimates
• Appointment booking: Direct calendar integration
• Extended consultation: Comprehensive moving planning
• Document creation: Quotes and contracts

Simply search for "SHAWO_bot" on Telegram or use WhatsApp!

Our extended AI assistant communicates fluently in 20+ languages:

• ✅ German
• ✅ English
• ✅ Arabic
• ✅ Ukrainian
• ✅ French
• ✅ Spanish
• ✅ Italian
• ✅ Turkish
• ✅ Russian
• ✅ Polish
• ✅ Chinese
• ✅ Japanese

For personal or telephone conversations, we are available in German, English and Arabic.

Simply start writing in your native language - we adapt automatically!

Our AI assistant responds in real-time:

• Immediate answers: To standard questions within seconds
• Cost estimates: Within 2-5 minutes
• Appointment booking: Instant availability check
• Complex inquiries: Maximum 10-15 minutes processing time
• 24/7 operation: Available even at night and on weekends

For very specific inquiries, the bot will forward you directly to our human team.

Yes, our AI assistant can create various documents:

• Cost estimates: Detailed price quotes
• Moving contracts: Legally secure contract documents
• Checklists: Personal moving checklists
• Planning documents: Schedules and process plans
• Invoices: Digital invoice creation

All documents can be downloaded directly in the chat or received by email.

Your data is in safe hands with us:

• Encrypted communication: End-to-end encryption
• GDPR compliant: Compliance with German data protection laws
• Local servers: Data processing in Germany
• Automatic deletion: Personal data deleted after project completion
• Transparent privacy policy: Clear information about data usage

Read our complete privacy policy for more details.

Our AI assistant is based on state-of-the-art technology:

• Google Gemini AI: Advanced language model technology
• Machine Learning: Continuous improvement through experience
• NLP (Natural Language Processing): Natural language processing
• API integration: Seamless connection to our systems
• Cloud infrastructure: Scalable and reliable performance

Developed by our AI Developer Mhd Fouaad Al Kamsha.